Legally customers do not have the right to return items bought from shops unless they’re faulty.
However, like many good businesses, Well being Dublin in-clinic shop, has a customer-friendly policy around returns and offers full refunds for its non-consumable products.
Items must be returned in the condition you received them, which includes keeping packaging and any hygiene seals in place. You will only lose your right to return an item if you unseal a product that needs to be sealed for health or hygiene reasons or the goods returned are used and damaged in any way.
Clients have 30 calendar days from the date you received or collected your complete order to notify Anne of items you are not completely happy with and Anne must receive any item you return to us within 30 calendar days of your notification to us of your intention to return the items.
Due to the quick processing of the herbal medicine tincture formulas and their personalised nature, unfortunately it may not be possible to cancel your order for the individualised mix of liquid herbs, once an order is placed and tincture created.
However, Anne will always endeavour to honour a herbal medicine order cancellation, if at all possible once the individualised mix of herbs hasn’t been prepared.
Simply text Anne if it’s necessary to cancel on as soon as possible and to check in if the tincture has been prepared. If not, she will happily refund you.
A personalised bottle of herbal medicine will be held for 14 days and disposed of after this point after one notification of reminder by both text and email sent which has had no response in the two week timeframe.
Please get in contact if unforeseen circumstances mean that you cannot collect within the 2 weeks and we can of course arrange to keep it aside for you for another two weeks for collection by yourself or a designated party.
Herbal medicine keeps for one to two years without storage so no need to be concerned that it will lose its active properties if you are delayed in collection.
We do not refund postage as the Well Being Dublin shop is exclusively a click and collect or in-clinic service which does not post out products or herbal medicine.